✈️⛷️ Airport ↔ Ski Resort Transfers

Last updated: 09.12.2025

These Terms & Conditions govern bookings and the provision of private transfer services offered on alpinecabtransfer.co.uk.

1. Who we are

1.1. SIA Ardimas operates this Website and accepts bookings for transfer services.

Company details:

• Legal name: SIA Ardimas
• Registration No.: 40103572660
• Address: Krasta street 89, Rīga, LV-1019, Latvia
• Email: info@ardimas.com

1.2. To provide transfer services in France, we work with several trusted partners. Our key partner and representative is SARL TRANS YACHT GROUPE. Depending on availability and operational requirements, the Service may be carried out by this partner or by other approved operators within our partner network.

2. Definitions and language

2.1. Definitions

• Booking: a reservation made via the Website, email or phone.
• Client / You: the person making the Booking (also on behalf of all passengers).
• Service: private passenger transfer by road (airport/port/station/hotel/resort etc.).
• Confirmed Booking: a Booking confirmed by us in writing (email/message).
• Operator / Operating Partner: a third-party transport company or professional driver engaged by us to perform the Service, where applicable.

2.2. Language

These Terms & Conditions may be translated into other languages. In the event of any inconsistency or dispute regarding interpretation, the English version shall prevail.

3. Scope of service

3.1. We provide private transfer services as described in your Confirmed Booking.

3.2. Any special requests (e.g., child seats, extra luggage) must be requested at Booking time and are subject to availability.

3.3. If more passengers present themselves than stated in the Booking, we may be unable to carry the extra passengers and accept no liability for them.

3.4. Role as operator and/or agent

In some cases, the Service is performed directly by us using our own vehicles and drivers. In other cases, we arrange and coordinate the Service through Operating Partners or other third-party transport operators. Where we act as an agent on behalf of an Operating Partner or other third-party operator, the contract of carriage is concluded between the Client and the respective operator, and our liability is limited to the proper arrangement of the Service as described in the Confirmed Booking, to the extent permitted by applicable law.

4. Bookings and confirmation

4.1. You must provide accurate information (dates, times, flight/train numbers, pickup address, contact number).

4.2. A Booking becomes binding only when we send written confirmation (email/message).

4.3. Contact number

The Client must provide a valid mobile phone number that can be reached during travel (including with international roaming where applicable). Failure to be reachable may affect the provision of the Service and the assessment of no-show situations.

5. Pricing and payment

5.1. By placing a Booking you accept the quoted price for the requested Service.

5.2. Payment terms (prepayment/partial payment/full payment) are shown during checkout or in your written quotation and form part of the Confirmed Booking.

6. Changes by you

6.1. Requests to change a Confirmed Booking (date/time/pick-up) are subject to availability and may require recalculation of the price.

6.2. If a change is not possible, it may be treated as a cancellation and a new Booking may be required.

7. Cancellation and refunds

7.1. Cancellations must be made in writing (email to reservations@alpinecabtransfer.co.uk).

7.2. Free cancellation window

You may cancel a Confirmed Booking free of charge within 24 hours from receipt of the order confirmation.

7.3. Late cancellation / non-refundable

If you cancel after the free cancellation window described in Clause 7.2 has expired, all amounts paid are non-refundable (no refund of any prepayments or other paid sums), unless otherwise expressly agreed in writing as part of the Confirmed Booking.

7.4. No-show

If the Client does not appear at the pickup point or cannot be contacted within the established waiting time, the Service will be considered completed and the Booking treated as a no-show. All amounts paid are non-refundable.

The waiting time is:

• up to 60 minutes for airport pickups (from the actual arrival time),
• up to 30 minutes for train station pickups,
• up to 15 minutes for hotel, accommodation, or other address pickups.

7.5. Time reference

All cancellation and no-show deadlines are calculated based on the local time at the pickup location.

8. Delays, waiting time and missed transfers

8.1. You must keep us informed of delays (flight/train delays, lost luggage, immigration delays).

8.2. Waiting time and any additional charges (if applicable) will be communicated in the booking details/confirmation or by our support/driver.

9. Luggage

9.1. Luggage allowance depends on vehicle type and passenger count. You must declare excess/oversized luggage at booking time.

9.2. We may refuse undeclared excess luggage if it compromises safety/legal capacity.

9.3. Prohibited items and Client responsibility

The Client is strictly prohibited from carrying or causing to be carried in the vehicle any illegal, dangerous or prohibited items, including but not limited to weapons, explosives, flammable materials, narcotic or psychotropic substances (other than legally prescribed medication), or any other items whose possession or transport is illegal under applicable law. The Client is solely responsible for the legality of all items transported in their luggage or on their person. The Operator and the driver are not obliged to inspect luggage and shall not be deemed to have knowledge of its contents. In case of suspicion of illegal or dangerous items, the Operator and/or driver may refuse carriage, immediately terminate the Service and/or contact law enforcement authorities.

9.4. Fines, penalties and losses

The Client shall be fully liable for any claims, fines, penalties, damages or costs incurred by the Operator as a result of the Client's breach of this Section or of any applicable law regarding prohibited or illegal items.

10. Children and child seats

10.1. All infants/children must be included in the Booking.

10.2. Child seats/booster seats may be provided upon request, subject to availability and local legal requirements.

11. Conduct in Vehicles (VIP Transfer Standards)

11.1. General Conduct Requirements

Clients are expected to maintain respectful, safe and appropriate behavior at all times during the Service. VIP transfer standards require a higher level of conduct and consideration towards the driver, vehicle, and other road users.

11.2. Prohibited Behavior

The following actions are strictly prohibited during the Service:

• Smoking of any kind, including electronic cigarettes and vaporizers;
• Aggressive, abusive, threatening or disrespectful behavior towards the driver or any third party;
• Verbal or physical harassment;
• Being under the influence of drugs, possession or use of illegal substances;
• Excessive alcohol intoxication that may cause disturbance or danger;
• Any actions compromising safety, including interfering with the driver's operation of the vehicle;
• Consumption of food or beverages that may cause spills, stains, or odors (unless expressly permitted);
• Intentional or negligent damage to the vehicle's interior or equipment;
• Behavior inappropriate for VIP transport, including loud or disruptive conduct.

11.3. Refusal of Carriage and Immediate Termination of Service

If the Client engages in any of the prohibited behaviors listed above, the Operator reserves the right to:

1. Immediately terminate the Service,
2. Refuse further carriage,
3. Consider the Service fully provided, with no refund issued.

11.4. Misconduct Penalty (100 EUR)

In addition to the termination of the Service and no-refund policy, the Client shall be charged a fixed penalty fee of 100 EUR for misconduct. This penalty covers operational disruptions, safety risks, and violations of VIP service standards.

11.5. Additional Charges for Cleaning or Damages

The penalty in Clause 11.4 does not replace or limit the charges described in Section 12. The Client remains fully liable for:

• cleaning fees in case of soiling the vehicle,
• repair costs for any damage caused intentionally or negligently.

11.6. Legal compliance

The Client must comply with all applicable laws during the Service. In case of suspected criminal activity, transport of illegal substances, weapons or other prohibited items, the Operator and/or driver may immediately terminate the Service, refuse further carriage and cooperate with law enforcement authorities. No refund shall be issued in such cases.

12. Damage and soiling

12.1. If passengers soil the interior of a vehicle, a cleaning fee may be charged.

12.2. Any damage caused by passengers must be paid for.

13. Liability and force majeure

13.1. We are not liable for delays/events beyond our control (e.g., severe weather, accidents, road closures, strikes, force majeure).

13.2. We are not responsible for indirect or consequential losses (including, but not limited to, missed flights, accommodation, loss of enjoyment, or other consequential costs). We recommend adequate travel insurance.

13.3. Where the Service is operated by an Operating Partner or other third-party operators, their operational rules may apply and our liability is limited to the extent permitted by law.

13.4. Liability cap

To the extent permitted by law, our total liability arising out of or in connection with the Service and these Terms shall be limited to the total amount paid by the Client for the relevant Booking. Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence or any other liability which cannot be excluded under applicable law.

14. Privacy and data sharing

14.1. To deliver the Service, we may share necessary personal data (e.g., phone number, pickup details) with our Operating Partner and other service partners.

14.2. We process personal data in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR). Please review our Privacy Policy for details on the purposes, legal bases, retention periods, and your rights as a data subject. The Privacy Policy forms an integral part of these Terms.

15. Complaints

15.1. Complaints should be submitted to info@ardimas.com with the Booking reference and relevant details. Complaints should preferably be submitted within 7 days from the date of the Service in order to allow us to investigate the matter effectively. Submission of a complaint after this period may make it more difficult to assess, but does not automatically exclude our review or your statutory rights. We aim to review and respond within a reasonable time.

16. Governing law and jurisdiction

16.1. These Terms are governed by the laws of Latvia.

16.2. Any dispute arising out of or in connection with these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Latvia, except where mandatory consumer protection rules provide otherwise.

17. Changes to these Terms

We may update these Terms & Conditions from time to time. The version applicable to your Booking is the version in force on the date of your Confirmed Booking, as made available on our Website at that time.

Last updated: 09.12.2025

This Privacy Policy explains how SIA Ardimas ("we", "us", "our") collects, uses, stores and shares your personal data when you visit alpinecabtransfer.co.uk (the "Website") and when you use our private transfer services.

We are committed to protecting your privacy and processing your personal data in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

By using our Website or making a booking with us, you agree to this Privacy Policy.

1. Data controller

The data controller responsible for your personal data is:

SIA Ardimas
Registration No.: 40103572660
Address: Krasta street 89, Rīga, LV-1019, Latvia
Email: reservations@alpinecabtransfer.co.uk
Website: https://alpinecabtransfer.co.uk

If you have any questions about this Privacy Policy or our data processing practices, you can contact us at the email address above.

2. Language

This Privacy Policy may be translated into other languages. In the event of any inconsistency or dispute regarding interpretation, the English version of this Privacy Policy shall prevail.

3. What personal data we collect

We collect different types of information depending on how you interact with us.

3.1. Data you provide to us

You may provide personal data when you:

• make a transfer booking on our Website;
• request a quote;
• contact us by email, phone or contact form;
• subscribe to any newsletter or updates (if available).

This may include:

Booking and contact details: First name and last name, email address, mobile phone number (and an optional additional contact number), country of residence.

Transfer details: Pickup and drop-off locations and addresses, dates and times of your trip(s), flight or train numbers and arrival/departure times, number of passengers (including children/infants), information about luggage (e.g. oversized bags, special items), optional comments or requests you choose to share (e.g. child seats, special assistance).

Account details (if we offer account creation and you choose to register): Login email, password (stored in encrypted/hashed form), booking history.

3.2. Payment-related information

Online card payments made via the Website are processed by trusted third-party payment providers. We do not store full card details on our servers.

We may receive and store:

• limited payment information (e.g. last four digits of the card, card type);
• transaction details (transaction ID, date, amount, currency, payment status);
• chosen payment method.

Full card details are processed and stored by the payment provider in accordance with their own security and privacy policies.

3.3. Data collected automatically (cookies, logs, analytics)

When you visit our Website, certain technical data are collected automatically, for example:

• IP address;
• browser type and version;
• device type and operating system;
• referring website or campaign (if any);
• date and time of access;
• pages viewed and actions taken on the Website.

This information is typically collected using cookies and similar technologies and is used for: operating and securing the Website; understanding how visitors use the Website; improving content, performance and user experience.

Where required by law, we will ask for your consent before using non-essential cookies (e.g. analytics, marketing cookies).

4. Purposes and legal bases for processing

We process your personal data only where we have a valid legal basis under GDPR. Depending on the context, this may be:

4.1. Contract performance (Art. 6(1)(b) GDPR)

We process personal data because it is necessary to:

• create and manage your Booking;
• provide the transfer service you requested;
• send booking confirmations, vouchers and essential trip information;
• contact you in case of delays, changes or issues with your trip;
• handle cancellations, amendments and related customer service.

4.2. Legitimate interests (Art. 6(1)(f) GDPR)

We may process data based on our legitimate interests, for example to:

• operate, maintain and improve our Website and services;
• prevent fraud and misuse;
• ensure the safety of our drivers, vehicles and passengers;
• handle general customer support requests and feedback;
• keep basic records of interactions and bookings.

Where we rely on legitimate interest, we balance our interests against your rights and expectations and process data only where the impact on your privacy is limited and proportionate.

4.3. Legal obligations (Art. 6(1)(c) GDPR)

In some cases, we must process your data to comply with legal obligations, including: accounting and tax requirements; responding to lawful requests from authorities; record-keeping obligations under applicable laws.

4.4. Consent (Art. 6(1)(a) GDPR)

In certain situations we rely on your consent, for example: sending marketing emails or newsletters, where required by law; using certain cookies or similar technologies that are not strictly necessary.

You can withdraw your consent at any time, for example by clicking "unsubscribe" in a marketing email or by adjusting your cookie preferences. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

5. How we use your data

We use personal data for the following main purposes:

• to process, confirm and manage your Booking;
• to provide the transfer service, including sharing necessary trip details with drivers and Operating Partners;
• to communicate with you about your trip (confirmations, updates, changes, delays);
• to manage payments and prevent fraudulent transactions;
• to provide customer support and answer your questions;
• to send post-trip feedback requests or other service-related messages;
• to send marketing and promotional communications where permitted;
• to improve our Website, services and internal operations;
• to comply with legal obligations and protect our legal rights.

We do not sell your personal data.

6. Cookies and similar technologies

Our Website uses cookies and similar technologies to:

• remember your preferences (such as language or currency);
• help you complete bookings more easily;
• analyze traffic and usage patterns;
• improve the design, content and performance of the Website.

Cookies are small text files stored on your device. Some cookies are necessary for the functioning of the Website (e.g. to maintain a session during booking), while others are optional (e.g. analytics or marketing cookies).

You can control cookies through your browser settings and, where implemented, via our cookie banner or cookie settings tool. Restricting cookies may affect some functionalities of the Website.

If we use third-party analytics tools (for example, Google Analytics), these providers may process anonymized or pseudonymized usage data on our behalf in accordance with their own privacy policies and data processing agreements.

7. Sharing your personal data

We share personal data only when necessary and lawful, for example with:

• Operating Partners and drivers who perform the transfer services in different locations (e.g. in France). They receive only the information needed to fulfil your trip: name, contact phone number, pickup and drop-off locations, time, number of passengers, luggage details and any relevant notes.
• Payment service providers that process payments on our behalf (they may also act as independent data controllers for the payment processing part).
• Hosting and IT service providers that operate our Website, databases and email systems.
• Customer support and communication tools (for example, email or helpdesk platforms) used to handle your enquiries and service messages.
• Analytics and marketing service providers, where used and lawfully based on legitimate interest or your consent.
• Public authorities and law enforcement, where this is required by law, in the context of legal proceedings, or to protect our rights, safety, property or the rights of others.

All third parties that process personal data for us (as "processors") are bound by contracts requiring them to protect your data, use it only for the agreed purposes and comply with GDPR.

We do not sell or rent your data to third parties.

8. International data transfers

Some of our service providers or Operating Partners may be located outside the European Economic Area (EEA). In such cases, we ensure that appropriate safeguards are in place, such as:

• an adequacy decision by the European Commission; and/or
• Standard Contractual Clauses (SCCs) approved by the European Commission; or
• other lawful transfer mechanisms under GDPR.

You can contact us if you would like more information about international transfers and the safeguards applied.

9. How long we keep your data

We do not keep your personal data longer than necessary for the purposes for which it was collected. Retention periods may vary depending on the type of data and legal requirements, but in general we retain:

• booking and transaction data for the period required by accounting, tax and civil law (often several years after the end of the relevant financial year);
• communication records for as long as needed to handle your request and for a reasonable period afterwards;
• marketing data until you withdraw your consent or object to receiving marketing communications;
• technical logs and analytics data for a limited period necessary for security, diagnostics and analysis.

Once data are no longer needed, we will delete or anonymize them, or archive them securely where required by law.

10. Data security

We take appropriate technical and organizational measures to protect your personal data against:

• unauthorized access,
• accidental loss, destruction or alteration,
• unlawful disclosure or use.

These measures may include, among others:

• secure server infrastructure and encrypted connections (HTTPS);
• access control and role-based permissions;
• password and authentication policies;
• regular updates and monitoring of systems.

While no method of transmission or storage is completely secure, we strive to protect your data in line with industry standards and legal requirements.

11. Your rights under GDPR

Under GDPR and other applicable laws, you may have the following rights in relation to your personal data:

• Right of access: to obtain confirmation whether we process your personal data and to receive a copy of such data.
• Right to rectification: to request correction of inaccurate or incomplete personal data.
• Right to erasure ("right to be forgotten"): to request deletion of your personal data where there is no lawful reason for us to continue processing it.
• Right to restriction of processing: to request that we restrict processing in certain circumstances (for example, while accuracy is being verified).
• Right to data portability: to receive your personal data in a structured, commonly used and machine-readable format and, where technically feasible, have it transmitted to another controller.
• Right to object: to object to processing based on legitimate interests and to object at any time to processing for direct marketing purposes.
• Right to withdraw consent: where processing is based on your consent, you may withdraw it at any time.

To exercise your rights, please contact us at info@ardimas.com. We may need to verify your identity before responding to your request.

You also have the right to lodge a complaint with a supervisory authority. In Latvia, this is the Data State Inspectorate (Datu valsts inspekcija). We would, however, appreciate the chance to address your concerns first, so please consider contacting us initially.

12. Marketing communications

If you have opted in to receive marketing communications from us (for example, during a booking or via a subscription form), we may send you:

• information about our services and destinations;
• special offers or promotions;
• updates and news related to our transfer services.

You can opt out of marketing communications at any time by:

• clicking the "unsubscribe" link in any marketing email; or
• contacting us at reservations@alpinecabtransfer.co.uk.

Service-related messages (such as booking confirmations, important trip updates or legally required notifications) are not considered marketing and you will continue to receive them as long as they are necessary to provide the Service.

13. Children

Our services are intended primarily for adults. We do not knowingly collect personal data from children without the consent of a parent or legal guardian, where such consent is required by law.

If you believe that a child has provided us with personal data without appropriate consent, please contact us and we will take steps to delete such data where required.

14. Third-party websites

Our Website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of such third-party sites.

We recommend that you review the privacy policies of those websites before providing any personal data to them.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or services.

The version applicable to your use of the Website and our services is the one published on https://alpinecabtransfer.co.uk at the time of your visit or booking. In case of significant changes, we may notify you by email or by displaying a prominent notice on the Website.

16. Contact us

If you have any questions, concerns or requests regarding this Privacy Policy or our handling of personal data, you can contact us at:

SIA Ardimas
Email: reservations@alpinecabtransfer.co.uk
Address: Krasta street 89, Rīga, LV-1019, Latvia
Website: https://alpinecabtransfer.co.uk